Our Response to COVID-19

Covid-19 Patient Screening Form

Please download, print and fill out the following form and bring it with you to your next appointment.

 

Walnut grove Family Dental Covid-19 Response

We hope  all our Walnut Grove Family Dental patients, their families, patients new to us and community members are doing well during this challenging time.  We wanted to provide you with some reassurance and guidance regarding what you can expect at your next dental visit.   While many things have changed over the past few months our commitment to the safety of our patients, community and our team remains the same.  Our office changes support the most current,  up to date science based factual information provided by the BCCDC (B.C. Center for Disease Control) regarding the delivery of oral health care during the Covid-19 pandemic.   With the delivery of oral healthcare treatment the safety  or our patients, our team, and the community at large is our top priority.  Our infection control and prevention protocols and procedures follow the stringent rules provided by the CDSBC ( College of Dental Surgeons of B.C.), the CDA (Canadian Dental association), the BCDA (B.C. Dental Association) and WorkSafe B.C. to ensure the care you receive is both safe and comfortable.  As such you will see changes throughout our office to support these guidelines and protect our patients, our team and the community.

 

Our Office Space:

-Our front reception counter has a plexiglass barrier installed to ensure the safety of patient and staff, don’t worry we will still greet you with the same friendly welcome you are accustomed to.

-6 foot physical distancing guidelines will be enforced between all patients.  Clear signage to remind everyone of this rule as well as proper hand hygiene and sneeze/cough etiquette will be visibly displayed.

-All magazines and children’s toys have been removed as they are difficult to disinfect.

-Cloth chairs in waiting room have been replaced with wipeable chairs spaced 6 feet apart.

-Enhanced cleaning of commonly touched surfaces.

-Fewer staff members per shift.

-Appointment scheduling to accommodate social distancing.

 

Your visit:

-When scheduling your appointment our office will ask you some screening questions which we will ask again upon your arrival for your appointment. Please self monitor for symptoms prior to your appointment and notify us ASAP if symptoms develop to reschedule your appointment.

-When you arrive for your appointment please stay in your car and call us at 604-882-0887 to let us know you have arrived.  A staff member will come out to escort you in.  If you do not have a cell phone you can wait under the awning on the sidewalk, outside the windows for a staff member to escort you in.

-Please wear a mask to your appointment.

-Please bring minimal belongings with you to your appointment, if possible leave bags/purses at home.

-Please use the restroom at home before arriving for your appointment to minimize the number of patients using a common washroom at our office.

-Only the patient being treated will be allowed to enter the office.  Some exceptions will be allowed including the parent of a very young patient and patients with communication barriers for example.  In these circumstances only one caregiver may accompany the patient.

-Upon entry your temperature will be taken with a touchless thermometer.

-You will be screened with a simple questionnaire assessing your contacts, travel and well being.   Please complete this form prior to your appointment and bring the completed form with you to your appointment.

-All patients will be asked to use hand sanitizer in the waiting room prior to being seated.

-Appointments will be managed for social distancing between patients.

-Patients may be asked to rinse with a hydrogen peroxide pre-procedural rinse once seated.

-We will be keeping a daily log of all persons entering in our office including their contact phone numbers and emails.

 

Our Team:

-We will take the temperature of every team member, including the doctors immediately upon arrival at work.

-Every team member will answer the health questionnaire that our patients are required to answer and will do so daily.  If any questions disqualify the team member they will be sent home following the same procedures we are asking our patients to follow.

-Depending on the care being delivered staff will wear appropriate personal protective equipment (PPE) including enhanced PPE.

 

We are happy to answer any questions you may have about the steps we have taken to ensure the safety of our patients, community and our team.  Thank you for your continued trust and confidence in our team, at this time and over the past 27 years.  We truly value and care about you and look forward to welcoming you back as well as welcoming new faces.

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